Refund Policy

This policy applies to business subscriptions and explains the current cancellation flow and how to submit a billing or refund request. It applies alongside the Terms of Service and does not limit refund or cancellation rights available under applicable law.

RelayBoard subscriptions renew automatically at the start of each monthly or annual billing period until canceled. Charges are made in advance for the upcoming period.

A member with the effective billing permission can cancel from workspace billing settings. The application asks Paddle to schedule cancellation for the next billing period, so access ordinarily continues through the paid period and the subscription does not renew afterward.

Deleting a workspace is separate from ordinary cancellation. The queued deletion workflow attempts to cancel non-terminal subscriptions immediately before deleting the local workspace.

RelayBoard does not provide a self-service refund action or promise discretionary refunds beyond rights required by applicable law. Email support@relayboard.app from the address associated with the workspace and include the company name, approximate charge date and amount, and the reason for the request.

A request is reviewed against the transaction record, the circumstances described, and rights that apply by law. No request deadline, support response-time target, or approval outcome is promised except where applicable law requires one.

If a refund is approved, it is submitted through Paddle to the payment method supported for that transaction. The time for funds to appear depends on Paddle and the relevant payment provider; RelayBoard does not promise a fixed processing period.

Nothing in this policy removes cancellation, cooling-off, refund, charge-dispute, or other payment rights that apply under the law governing a transaction. Those rights may vary by customer and location.

Each published revision has a version and effective date. Questions can be sent to support@relayboard.app.